At PAWMIRA, we understand that when it comes to home security, speed, reliability, and clarity are critical. That’s why we’ve designed our shipping process to be efficient, transparent, and worry-free. Whether you’re ordering your first camera or upgrading your existing system, we’re here to deliver peace of mind—on time and without hassle.

1. Shipping Origin

All orders are packed and shipped from our secure facility:

25000 Shelbyville Rd, Louisville, KENTUCKY 40207, USA
This central location allows us to offer faster delivery across the continental U.S.

2. Shipping Coverage

Domestic Shipping Only
Currently, we ship to all 50 U.S. states, including Alaska and Hawaii.
At this time, we do not ship internationally. We are actively working toward expanding our coverage in the future.

3. Free & Fast Shipping

Shipping is 100% FREE—no matter where you live in the U.S.
There are no hidden handling fees, no minimum order value, and no surprises at checkout.

4. Shipping Partners

To ensure timely and secure delivery, we work with trusted carriers:

  • UPS
  • USPS
  • FedEx

We automatically choose the best carrier based on your location, order size, and service availability.

5. Cut-Off Time & Processing

Orders placed before 6:00 PM EST are processed the same business day.
Orders after the cut-off will be handled on the next business day.

6. Time Zone Reference

All shipping operations and customer support hours follow Eastern Standard Time (EST).

7. Delivery Timeline

Here’s what to expect after placing your order:

  • Order Processing: 1–2 business days
  • Shipping/Transit Time: 3–5 business days
  • Total Delivery Estimate: 4–7 business days from order date

Note: Business days do not include weekends or holidays.

8. Order Tracking

As soon as your order ships, we’ll email you a tracking number.
You can track your package using this number via the carrier’s official website.

9. Return & Refund Policy 

  • You can return your order within 30 days of delivery
  • All refunds are processed within 10 business days after we receive the returned product
  • Learn more in our full Return & Refund Policy

10. Shipping Issues

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please notify us within 24 hours of delivery. Email us at support@pawmira.us with your order number and photos of the issue. We will resolve it quickly—whether that means a replacement, exchange, or full refund.

Lost Packages

If your order hasn’t arrived within 10 business days after shipment, contact us and we will open an investigation with the carrier.

11. Order Changes or Cancellations

Need to make a change or cancel your order?

  • Contact us within 48 hours of placing your order
  • After that, if your item has shipped, you’ll need to follow the return process

12. Unexpected Delays

In rare cases, delays may occur due to:

  • Weather disruptions
  • Carrier service interruptions
  • National holidays or high-volume periods 

If delays happen, we’ll notify you by email and keep you updated every step of the way.

13. Contact Us

If you have any shipping-related questions, our team is ready to assist.

Business Name: PAWMIRA LLC
Phone: +1 (502) 890-9998
Email: support@pawmira.us
Address: 25000 Shelbyville Rd, Louisville, KENTUCKY 40207, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST