At Pawmira.us, your satisfaction and peace of mind come first. If you’re not completely happy with your purchase, we offer a clear, fair, and hassle-free return and refund process.

1. Return Policy

1.1 Return Window

You can request a return within 30 days of receiving your order.
Returns requested after 30 days will not be accepted.

1.2 Return Conditions

To qualify for a return:

  • The item must be unused, uninstalled, and in original packaging
  • All accessories, manuals, and components must be included
  • Items must be in resellable condition (no signs of wear, damage, or tampering)

Items returned damaged due to misuse or missing parts may not be eligible for a refund.

1.3 Items Not Eligible for Return

The following are non-returnable:

  • Final sale or clearance items
  • Customized or special-order products
  • Any item showing signs of installation or wear
  • Personal or hygiene-related accessories

1.4 Return Process

  • Contact us at support@pawmira.us to initiate a return
  • Once approved, we’ll send you a prepaid return shipping label
  • Pack your item securely and drop it off at the nearest shipping location

1.5 Return Shipping Fees

We offer free return shipping for eligible items—no hidden fees.

2. Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method within 10 business days
  • A confirmation email will be sent when your refund has been completed

3. Delayed or Missing Refunds

If your refund hasn’t arrived after 10 business days:

  • Double-check with your bank or credit card provider
  • Some payment providers take additional time to post transactions
  • If issues persist, contact us at support@pawmira.us

4. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damage or issue

We’ll arrange a replacement, exchange, or refund as needed.

5. Exchanges

Need a different model or changed your mind?
We offer easy exchanges—just contact us and we’ll guide you through the process.

6. Contact Information

Business Name: PAWMIRA LLC
Phone: +1 (502) 890-9998
Email: support@pawmira.us
Address: 25000 Shelbyville Rd, Louisville, KENTUCKY 40207, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST