Frequently Asked Questions

Welcome to the FAQ page for Pawmira.us, your reliable destination for smart, secure, and easy-to-use security cameras.
Below, you’ll find quick answers to the most common questions about our products, ordering process, shipping, returns, payments, camera safety, and customer support.

1. What types of products do you offer?

We specialize in smart home security cameras designed to protect your property, monitor your surroundings, and provide peace of mind—whether you’re at home or away.

2. How do I place an order?

Ordering from Pawmira is quick and secure:

  • Browse our collection at www.pawmira.us
  • Select your preferred camera and click Add to Cart
  • Proceed to Checkout, enter your details, and confirm payment
  • You’ll receive an order confirmation email shortly after purchase

3. What payment methods do you accept?

We support a range of secure payment options:

  • Stripe
  • PayPal
  • Cash On Delivery (Available in select locations within the USA)

All payments are encrypted and processed securely.

4. How long does shipping take?

Orders are processed within 1–2 business days.
Standard delivery typically takes 3–5 business days, depending on your location.
A tracking number will be sent via email once your order ships.

5. How do I track my order?

Once your order has shipped, you’ll receive an email with your tracking number.
Use it to monitor your package on the shipping carrier’s website.

6. What is your return and refund policy?

You may return most items within 30 days of delivery.
After we receive and inspect the returned product, we’ll process your refund within 10 business days.

7. What if my item arrives damaged or defective?

If your camera arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We’ll work quickly to make it right.

8. Can I change or cancel my order?

Need to modify or cancel your order?
Contact us within 48 hours of placing your order—before it has been shipped—and we’ll assist you promptly.

9. Are your security cameras safe and reliable?

Absolutely. Our cameras are made with high-quality materials, undergo strict quality testing, and meet U.S. safety and privacy standards for home security products.

10. How can I contact customer support?

We’re here to help. Reach out to us anytime using the information below:

Business Name: PAWMIRA LLC
Phone: +1 (502) 890-9998
Email: support@pawmira.us
Address: 25000 Shelbyville Rd, Louisville, KENTUCKY 40207, USA
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST